KHL Consulting

Experience & expertise – Customer-/Product Support, Improvement and Coaching

No matter whether you are manufacturer or distributor the basis for a successful business in each industry is a qualified Customer Support tailored to the needs of the product. Your company has to adapt the standards and processes regularly to the changing customer requirements in order remain competitive in the market. One of the key challenges for the Customer Support is the influence of the digital world.

In the following an excerpt of important questions we have to clarify mutually:

• How well do you know your customer?
• What are the needs of your customer?
• Do you know the customer’s goal?
• What knows the customer about you?
• Is my product able to satisfy the customer’s need and what is my reputation in the market?

My expertise is based on long lasting and leading positions within Customer Support/ Product Support functions on the OEM as well as operator side. I know all the problems and will find mutual solutions with you and your team. Likewise I offer support and guidance to establish or reorganize the following Customer Support/Product Support functions:

• General Customer Support/ Product Support
• 1. Level Organisation, if required on lower levels also.
• Key Account Management
• Installation of Customer Relation Data Base
• Material Management
• Initial Provisioning for both –OEM and Operator-.
• Identification of Engineering Requirements
• Order Administration, complete process including Invoicing
• Quality Control/Management,
• as well as professional Fleet Service Management.

It would be a pleasure for me to go this process along with you.

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